Shipping policy

Processing

Orders are processed within 1–2 business days of payment confirmation. Orders placed at weekends or on Belgian public holidays are processed the next business day.

You receive a confirmation email immediately, and a shipping notification with tracking once the parcel leaves us.

Where we ship from

Orders are dispatched from [SUPPLIER COUNTRY].

Delivery times & costs

Shipping is free — no delivery charges are added at checkout.

Delivery estimates run from the date of dispatch, not the date of order. Add our 1–2 day processing time for total time to your door. (Keep only the country rows you actually ship to.)

Tracking

You receive a tracking number by email on dispatch. Allow up to 48 hours for tracking to become active.

Delays

We are not responsible for delays caused by the carrier, customs, extreme weather or an incorrect address supplied at checkout. If your parcel is significantly delayed, contact us and we will investigate with the carrier.

Lost or damaged parcels

Contact us within 14 days of the expected delivery date. Once confirmed with the carrier, we send a free replacement or full refund.

Incorrect address

Please double-check your address at checkout. Parcels returned to us due to an incorrect address can be resent; a second shipping fee may apply.

Customs

Orders shipped within the EU are not subject to additional customs charges.