Frequently Asked Questions

What products do you sell?

We design custom logos for websites and online stores, delivered in website-ready file formats..

what files will I receive?

You receive your logo in PNG, SVG, and transparent versions, sized for website headers, footers, favicons, and light or dark backgrounds.

Do you ship physical products?

No. Your logo is delivered digitally by email or download link after completion.

How long does a logo take?

Turnaround depends on the package you choose; we confirm the exact timeline with you after your order.

Can I request revisions?

Yes. Each logo package includes revisions so we can adjust the design until it fits your website.

What is your return policy?

We accept return requests within 30 days of purchase for eligible orders. If you experience any issue with your download, please contact us and we will resolve it promptly.

What should I do if I did not receive my download link?

Please check your spam or junk folder first. If you still cannot find it, contact us at biopo72@outlook.com and we will resend it within 24 hours.

How can I contact customer support?

You can reach us at biopo72@outlook.com. We aim to respond within 24–48 business hours.